Fiction_L Archives thanks for the shut up and listen Dates: 5/30/02,11:45 AM  through  5/31/02,2:02 PM  (3 postings) Search for: Select one or more indexes to search: 2009-current     2007-2008     1996-2006    (Matches from each index will be displayed separately in the results page.) Return to May 2002 thread menu   |   Fiction_L Archives Menu

FROM: "Roberta Johnson" <rjohnson@dppl.org>
REC'D: 5/30/02, 11:45 AM

A belated thank you to whoever discussed the findings that patrons were more satisfied when they were able to discuss their likes and dislikes, than when the eager RA staffer brought them a half dozen suggestions. This comment has lingered in my mind for weeks, and I am consciously trying to be quiet and let the patron chat, rather than immediately going to the shelves for books. Just because I can make connections and suggestions doesn't mean that I should skip the intervening schmoozing.

Roberta S. Johnson, Readers' Services Librarian
Des Plaines Public Library
1501 Ellinwood, Des Plaines, IL 60016
847-376-2816
rjohnson@dppl.org www.dppl.org
Opinions my own.

FROM: Amal Altoma <amal@monroe.lib.in.us>
REC'D: 5/30/02, 3:40 PM

RIGHT ON.... to offer patrons the appropriate "selections", we HAVE to
listen and listen first.

Amal Altoma
MCPL
Bloomington, Indiana

On Thu, 30 May 2002, Roberta Johnson wrote:

> A belated thank you to whoever discussed the findings that patrons were more satisfied when they were able to discuss their likes and dislikes, than when the eager RA staffer brought them a half dozen suggestions. This comment has lingered in my mind for weeks, and I am consciously trying to be quiet and let the patron chat, rather than immediately going to the shelves for books. Just because I can make connections and suggestions doesn't mean that I should skip the intervening schmoozing.
>
> Roberta S. Johnson, Readers' Services Librarian
> Des Plaines Public Library
> 1501 Ellinwood, Des Plaines, IL 60016
> 847-376-2816
> rjohnson@dppl.org www.dppl.org
> Opinions my own.
>
>
> ......................................................................
> Need to subscribe, unsubscribe, search the archives?
> Everything Fiction_L: http://www.webrary.org/rs/flmenu.html
>

FROM: "Warner, Deb" <dwarner@co.durham.nc.us>
REC'D: 5/31/02, 2:02 PM

I still like the admirable Duncan's method:"Tell me about the last book you
read that you enjoyed".
Then you try to find out what is was they liked about the book by getting
them to chat about it. It helps to cut to the chase. I do have certain
patrons whose taste I know that I keep informed when I read something they
like--I've also had them return the favor!

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