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Fiction_L Archives
thanks for the shut up and listen
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FROM: "Roberta Johnson" <rjohnson@dppl.org>
REC'D: 5/30/02, 11:45 AM
Roberta S. Johnson, Readers' Services Librarian
Des Plaines Public Library
1501 Ellinwood, Des Plaines, IL 60016
847-376-2816
rjohnson@dppl.org www.dppl.org
Opinions my own.
FROM: Amal Altoma <amal@monroe.lib.in.us>
REC'D: 5/30/02, 3:40 PM
Amal Altoma
MCPL
Bloomington, Indiana
On Thu, 30 May 2002, Roberta Johnson wrote:
> A belated thank you to whoever discussed the findings that patrons were more satisfied when they were able to discuss their likes and dislikes, than when the eager RA staffer brought them a half dozen suggestions. This comment has lingered in my mind for weeks, and I am consciously trying to be quiet and let the patron chat, rather than immediately going to the shelves for books. Just because I can make connections and suggestions doesn't mean that I should skip the intervening schmoozing.
>
> Roberta S. Johnson, Readers' Services Librarian
> Des Plaines Public Library
> 1501 Ellinwood, Des Plaines, IL 60016
> 847-376-2816
> rjohnson@dppl.org www.dppl.org
> Opinions my own.
>
>
> ......................................................................
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FROM: "Warner, Deb" <dwarner@co.durham.nc.us>
REC'D: 5/31/02, 2:02 PM
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