RA to do/not to do list
Dates: 3/28/01,8:58 AM through 3/31/01,1:13 PM (2 postings)
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Fiction_L Archives
RA to do/not to do list
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FROM: Mary K Chelton <[removed]@optonline.net>
REC'D: 3/28/01, 8:58 AM
RA To-Do and NOT To-Do List
Remember, fiction subject headings in normal cataloging are NOT specific
enough, therefore...
Do NOT refer a user to an OPAC;
Do NOT use an OPAC yourself as a first rescort before more conversation with
the reader.
Remember, your best source of information is the user asking you for a
suggestion, therefore...
Do NOT ignore the reader's unsolicited comments;
Do NOT assume that the reader has NOT read other titles by the author
without asking first;
DO ask readers what they liked about the book and what they're in the mood
for this time;
DO talk tothe user while you are searching in case clarifying information is
offered or needed.
Remember to appear "askable," therefore...
DO say "Hello;"
DO project friendly, NOT nervous or irritated demeanor;
DO follow-up if you have to send the person off while you help someone else.
Remember weird restrictions, therefore...
Make SURE you can help the person before offering services they are not
eligible for, such as ILL or new books, because of residency requirements.
Remember that research on RA shows that the largest problem is non-use of RA
tools, therefore...
Do NOT assume that you cannot help someone because you have not read the
title yourself.
Mary K. Chelton and her
Spring, 2001 RA Class
****************************************************************************
Mary K. Chelton, Associate Professor, Graduate School of Library and
Information Studies, 254 Rosenthal Library, Queens College, 65-30 Kissena
Blvd., Flushing, NY 11367; Phones: (718) 997-3667 (direct/voice/voicemail),
3790 (general office), 3797 (fax).
Home: 35 Mercury Ave., East Patchogue, NY 11772. Phone: (631)286-4255, no
home fax. E-mail (NEW): [removed]@optonline.net
****************************************************************************
FROM: "christine jeffords" <[removed]@hotmail.com>
REC'D: 3/31/01, 1:13 PM
>From: Mary K Chelton <[removed]@optonline.net>
>Reply-To: "Fiction_L" <[removed]@maillist.webrary.org>
>To: Fiction_L <[removed]@maillist.webrary.org>
>Subject: RA to do/not to do list
>Date: Wed, 28 Mar 2001 09:45:25 -0500
>
>
>Remember that research on RA shows that the largest problem is non-use of
>RA
>tools, therefore...
>
>Do NOT assume that you cannot help someone because you have not read the
>title yourself.
>
Precisely what WE are here for, yes?
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